Application cartography
Distribution & Customer relations

CRM 360

1 inbound flow · 2 outboundSimulate outageOwner: Head of DistributionHighSaaS / externalTIME · InvestSustainable
Upstream (provider) Downstream (consumer) Planned / deprecated (dashed)— arrow = flow direction (provider → consumer)
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Transits via: Integration Bus (ESB)

Golden sources & data2

Golden sources

Held

  • PersonGolden sourceCurrent, assumed · primary source, enriched by the third-party master data

Consumed

No declared consumed golden source.

Objects in transit

Person
Impacting projects1
Single Customer Master Data (MDM) · Planned · Change
Identity & governance

Zone — land-use plan

Land-use plan
Distribution & Customer relations

Governance & strategy

OwnerHead of Distribution
CriticalityHigh
TIMEInvest
Business servicePolicyholder digital space
Obsolescence
Sustainable

Milestones

In service since
1 mars 2021
Business capabilities1
Technologies0
No technology linked.
Flows — interfaces (list)3

Outgoing — provides to

Customer Web Portal
Person · Synchronous
RESTReal-time
Data Warehouse & BI
Person · Batch
SFTPDaily
+ Add an outgoing flow

Incoming — receives from

Third-Party Master Data
Person · Asynchronous
via Integration Bus (ESB)
+ Add an incoming flow
Created · Updated