Application cartography
Business layer

Processes

Your business processes cross the zones horizontally: each stage is supported by applications. A stage with no application is a coverage gap.

Subscribe a policy

4 of 5 stages run on systems with open findings, 3 of them high

Steps, systems and notes are edited on the process board →

Lead & first contact
  • Customer relationship management — Evolving
  • Broker Portal is critical and under technical watch. — Moderate
  • The golden source of “Person” (CRM 360) is only assumed. — To note
  • CRM 360 → Data Warehouse & BI crosses two zones with no exchange zone — To note
  • Broker Portal → Pricing Engine crosses two zones with no exchange zone — To note
  • Capability “Customer relationship management” is realized by 4 applications (rationalization candidate) — To note
  • Capability “Pricing & quotation” is realized by 3 applications (rationalization candidate) — To note

CRM 360, Broker Portal

Quote & pricing
  • Pricing & quotation — Evolving
  • PostgreSQL 12 (end of support past since 2024-11-14) exposes 3 application(s): Online Quotation, Premium Billing, Third-Party Master Data. — High
  • Broker Portal is critical and under technical watch. — Moderate · via capability
  • The golden source of “Risk score” (Pricing Engine) is only assumed. — To note
  • Broker Portal → Pricing Engine crosses two zones with no exchange zone — To note
  • Capability “Customer relationship management” is realized by 4 applications (rationalization candidate) — To note · via capability
  • Capability “Pricing & quotation” is realized by 3 applications (rationalization candidate) — To note

Online Quotation, Pricing Engine

Signature & supporting documents
  • Policy issuance & lifecycle — Heavy debt
  • Policy Administration is past its declared end of life (2025-12-31). — High · via capability
  • Policy Administration is obsolete and carries critical criticality. — High · via capability
  • Policy Administration (fragile) feeds 1 important application(s): Premium Billing. — High · via capability
  • The golden source of “Policy” is contested or duplicated. — Moderate · via capability
  • Policy Administration → Premium Billing crosses two zones with no exchange zone — To note · via capability
  • Cosy → Data Warehouse & BI crosses two zones with no exchange zone — To note · via capability
  • Capability “Policy issuance & lifecycle” is realized by 3 applications (rationalization candidate) — To note
no application
Policy issuance
  • Policy issuance & lifecycle — Heavy debt
  • Policy Administration is past its declared end of life (2025-12-31). — High
  • Policy Administration is obsolete and carries critical criticality. — High
  • Policy Administration (fragile) feeds 1 important application(s): Premium Billing. — High
  • The golden source of “Policy” is contested or duplicated. — Moderate
  • Policy Administration → Premium Billing crosses two zones with no exchange zone — To note
  • Cosy → Data Warehouse & BI crosses two zones with no exchange zone — To note
  • Capability “Policy issuance & lifecycle” is realized by 3 applications (rationalization candidate) — To note

Policy Administration, Cosy +1

Premium collection
  • PostgreSQL 12 (end of support past since 2024-11-14) exposes 3 application(s): Online Quotation, Premium Billing, Third-Party Master Data. — High
  • Policy Administration (fragile) feeds 1 important application(s): Premium Billing. — High
  • Premium Billing is critical and under technical watch. — Moderate
  • Policy Administration → Premium Billing crosses two zones with no exchange zone — To note

Premium Billing, SEPA Collection

Settle a claim

3 of 5 stages run on systems with open findings, 1 of them high

Steps, systems and notes are edited on the process board →

Claim intake
  • Customer relationship management — Evolving
  • Broker Portal is critical and under technical watch. — Moderate · via capability
  • The golden source of “Person” (CRM 360) is only assumed. — To note
  • CRM 360 → Data Warehouse & BI crosses two zones with no exchange zone — To note
  • Broker Portal → Pricing Engine crosses two zones with no exchange zone — To note · via capability
  • Capability “Customer relationship management” is realized by 4 applications (rationalization candidate) — To note
  • Capability “Pricing & quotation” is realized by 3 applications (rationalization candidate) — To note · via capability

Customer Web Portal, Policyholder Mobile App +1

Case assessment
  • Claims Management → Data Warehouse & BI crosses two zones with no exchange zone — To note
  • Capability “Policy issuance & lifecycle” is realized by 3 applications (rationalization candidate) — To note

Claims Management, Document Management (ECM)

Fraud screening
  • Claims Management → Data Warehouse & BI crosses two zones with no exchange zone — To note · via capability

Fraud Detection

Payout
  • PostgreSQL 12 (end of support past since 2024-11-14) exposes 3 application(s): Online Quotation, Premium Billing, Third-Party Master Data. — High · via capability
  • Policy Administration (fragile) feeds 1 important application(s): Premium Billing. — High · via capability
  • Premium Billing is critical and under technical watch. — Moderate · via capability
  • Accounting (ERP) is critical and under technical watch. — Moderate
  • Reinsurance Platform: 2 governance fields missing — To note · via capability
  • Policy Administration → Premium Billing crosses two zones with no exchange zone — To note · via capability

Accounting (ERP), SEPA Collection

Reinsurance & closing
  • Steering & analytics — Evolving
  • Accounting (ERP) is critical and under technical watch. — Moderate · via capability
  • Reinsurance Platform: 2 governance fields missing — To note
  • CRM 360 → Data Warehouse & BI crosses two zones with no exchange zone — To note
  • Claims Management → Data Warehouse & BI crosses two zones with no exchange zone — To note
  • Cosy → Data Warehouse & BI crosses two zones with no exchange zone — To note

Reinsurance Platform, Data Warehouse & BI

Service the policy

4 of 4 stages run on systems with open findings, 2 of them high

Steps, systems and notes are edited on the process board →

Policyholder request
  • Customer relationship management — Evolving
  • Broker Portal is critical and under technical watch. — Moderate · via capability
  • The golden source of “Person” (CRM 360) is only assumed. — To note · via capability
  • CRM 360 → Data Warehouse & BI crosses two zones with no exchange zone — To note · via capability
  • Broker Portal → Pricing Engine crosses two zones with no exchange zone — To note · via capability
  • Capability “Customer relationship management” is realized by 4 applications (rationalization candidate) — To note
  • Capability “Pricing & quotation” is realized by 3 applications (rationalization candidate) — To note · via capability

Customer Web Portal, Policyholder Mobile App

Switch or surrender
  • Fund switching — Evolving
  • The golden source of “Policy” is contested or duplicated. — Moderate
  • Cosy → Data Warehouse & BI crosses two zones with no exchange zone — To note
  • Capability “Policy issuance & lifecycle” is realized by 3 applications (rationalization candidate) — To note

Cosy

Policy update
  • Policy issuance & lifecycle — Heavy debt
  • Policy Administration is past its declared end of life (2025-12-31). — High
  • Policy Administration is obsolete and carries critical criticality. — High
  • Policy Administration (fragile) feeds 1 important application(s): Premium Billing. — High
  • The golden source of “Policy” is contested or duplicated. — Moderate
  • Policy Administration → Premium Billing crosses two zones with no exchange zone — To note
  • Cosy → Data Warehouse & BI crosses two zones with no exchange zone — To note
  • Capability “Policy issuance & lifecycle” is realized by 3 applications (rationalization candidate) — To note

Policy Administration, Cosy +1

Premium adjustment
  • PostgreSQL 12 (end of support past since 2024-11-14) exposes 3 application(s): Online Quotation, Premium Billing, Third-Party Master Data. — High
  • Policy Administration (fragile) feeds 1 important application(s): Premium Billing. — High
  • Premium Billing is critical and under technical watch. — Moderate
  • Policy Administration → Premium Billing crosses two zones with no exchange zone — To note

Premium Billing