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Application cartography
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Demo — Insurance & Wealth
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Map
Processes
which business processes, and what runs them?
Business
which capabilities, and which applications behind them?
Exchanges
who exchanges what, and how?
Data
where's the data, who's the master?
Diagnose
Health
what's wrong, and where?
Replay
how has the IS evolved?
Transform
Plan
what do we do about it?
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Customer relations
Customer relationship management
Business map
›
Customer relationship management
Owner Head of Distribution
Criticality High
Evolving
Invest
Tolerate
Migrate
Eliminate
Policyholder digital space
· Head of Distribution
3
CRM 360
invest
3 flows →
Customer Web Portal
invest
1 flow →
Policyholder Mobile App
invest
No business service
1
Broker Portal
tolerate
1 flow →
Impacting projects
1
Broker Portal Redesign · Planned